I t's the first day of the 2nd month of the year and I wonder how our Sales Team are doing so far, considering the 'high target' management has set for them. I am not a good sales person and I can only do so much to assist them in meeting their quota. So, I am sharing this article from my 'idol' Francis Kong who always explains it best. What Makes an Excellent Salesperson by Francis Kong An optometrist was instructing a new employee on how to charge a customer. "As you are fitting his glasses, if he asks how much they cost, you say P4,500.00." If his eyes don't flutter, say, 'For the frames. The lenses will be P3,500.00.' If his eyes still don't flutter, you add 'Each.' Boy... oh... boy. This is not customer service... this is a rip off. This is no way to make a sale. “Hi... how are you doing?” “Do you need any help? Well if you do just call me... I'll be around.” These are the same words I hear...