If there's one motivational speaker I truly admire, he's Mr. Francis Kong. I have heard him talk several times and he's really brilliant and inspiring. He delivers his message clearly and powerfully. I made it a point to read his column in the Philippine Star everyday and it's been a continuing learning experience. I am posting one of his articles to prove my point that this guy is really blessed by God to inspire and motivate every brethren. It’s a digital world. Everything is going digital. Every time I get to speak to bankers all over the country I would chide them and poke them with this provoking thought. Straight into their eyes this is what I say: “You guys boast of your excellent service. Your TV ads show your tellers transacting with a smile. But every time I call up your bank I never get a chance to talk to a human being. I get to talk to an answering machine.” Why? Because everything is digital these days. My friends have installed answering