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THE AETNA EXPERIENCE



It has been 2 months since I last set foot on the floor
Despite the comfort that I regained back and so much more
My Aetna experience is something I can’t forget forevermore…

March 6 was the day it all began
Driven by adventure, a dream not part of my life plan
I trodded on a path my colleagues won’t probably understand,
But, what started as odd turned out to be fun.

American literature was the first topic at hand
Pronunciation and accent were a must to understand,
Together with Pat and Polly, Andy was the man
It was like going back to elementary 1 – 0 – 1.

Then came medical terminologies and American health insurance
Meeting Amar, Prashant, Venu and the other brilliant Indians was a humbling chance,
Familiarizing with the system called Rumba which is different from the dance
Dealing with terms like copay, deductible, co-insurance and all the other ones.

Of course the people I worked with were all so charming
The tres marias Vernon, Audi, and JP were extremely enchanting
The likes of Clauds, Kyler, Menggay, Neil< Marky and Rey were also fascinating
Not to mention the others like Miss Jane, Miss Mhy, Sir Arking, who were all so interesting.

Then came my first encounter with the headset
It was the moment I will never forget
Though it was brief, my expectations were all met
Indeed, it made me feel that doing this is not something I will regret.

7 months of laughter, learning, and bonding
My Aetna experience is really amazing
Though I have moved on and started a new beginning
The memories will live on and will keep on lingering!

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